At The Irish Wig Lady your satisfaction is our biggest concern. If you have ordered one of our products from our website that doesn't match your expectations we will be happy to replace it or refund your purchase within a reasonable time. Please call or e-mail to let us know that the item is being returned and then send the item in its original packaging to: The Irish Wig Lady Attn: Returns 75 Brookdale Dr. Stamford, CT 06903 For health reasons, we are not able to accept wigs that have been worn.